When we develop a product, we have a process: 1.) Make sure the customer information is correct. 2.) Test to make sure the product will work in the customer’s kitchen. 3.) Make sure there will be no manufacturing issues. When a customer called us one afternoon to tell us they needed a product developed by the next day, our process was suddenly condensed. There was no time for the customer to ship us control product, so we shipped them one of our Senior Food Scientists, instead. The process wasn’t compromised; it was simply relocated. And the deadline was met.